Question 1

Account What do I need to register on pjoko?

Accepted Answer

on pjoko Register you'll need an active Bangladeshi mobile number, a valid email address, and a strong password. You must be at least 18 years old. A photo of your National ID or passport may be required for identity verification. 👉 click here Start registering for free.

Question 2

Account How many accounts can one person open?

Accepted Answer

Each person may only register one account. Creating multiple accounts violates pjoko's terms, and if detected, all associated accounts may be permanently suspended. If multiple members of the same household wish to play from the same device, please notify our support team in advance.

Question 3

Account What should I do if I forget my password?

Accepted Answer

on the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address and a reset link will be sent to you within minutes. Click the link to set a new password. The entire process takes less than 5 minutes.

Question 4

Account Why is account verification required and how long does it take?

Accepted Answer

For security and legal compliance, pjoko verifies the identity of all users. You'll typically just need to upload photos of the front and back of your national ID. Verification is completed within 24 hours in most cases. For urgent requests, Help Center contact us.

Question 5

Account Can I update my mobile number or email?

Accepted Answer

Yes, you can update your mobile number and email from Account Settings. You'll need to verify your identity with your current details before any changes are made. A confirmation message will be sent after the update for security purposes.

Question 6

Bonus What welcome bonus will I receive as a new member?

Accepted Answer

New players on pjoko get a 100% welcome bonus on their first deposit. Deposit ৳500 and get another ৳500 in bonus funds. Wagering requirements apply. For full details, Bonus page to find out more. 💡 To claim your bonus, make your first deposit within 72 hours of registering.

Question 7

Bonus How do I use a voucher code?

Accepted Answer

When making a deposit, you'll find a "Voucher Code" field in the payment form. Enter your code there and click "Apply". If the code is valid, the bonus will be added automatically. To get the latest voucher codes, Voucher page to find out more.

Question 8

Bonus Can bonus funds be withdrawn directly?

Accepted Answer

Bonus funds cannot be withdrawn directly. Once you've met the wagering requirement by placing the required amount in bets, any winnings from the bonus become withdrawable. Each bonus has its own wagering conditions, so Terms & Conditions for more information.

Question 9

Bonus How does the daily login bonus work?

Accepted Answer

Log in to pjoko every day and you'll automatically earn a daily bonus. The longer your streak, the bigger the reward. Log in for 7 consecutive days and you can earn up to BDT 500. Miss a day and the streak resets.

Question 10

Bonus Is there a referral bonus?

Accepted Answer

Yes. When someone registers using your referral link and makes their first deposit, you'll earn a referral bonus. Your referral link is available in your account dashboard. Share it with friends and start collecting bonuses.

Question 11

Payment What deposit methods are available?

Accepted Answer

You can deposit to pjoko via bKash, Nagad, Rocket, or direct bank transfer. Mobile banking is the fastest option — your balance is typically credited within 5 minutes. The minimum deposit is just BDT 200. ⚡ Deposits via bKash and Nagad are processed the fastest.

Question 12

Payment How long does a withdrawal take?

Accepted Answer

Withdrawals to bKash and Nagad are typically completed within 1–3 hours. Bank transfers may take 1–2 business days. Account verification must be completed before your first withdrawal. The minimum withdrawal amount is BDT 500.

Question 13

Payment Are there any deposit fees?

Accepted Answer

pjoko does not charge any deposit fees. However, mobile banking operators (bKash/Nagad) may apply their own transfer charges in accordance with their individual policies.

Question 14

Payment I made a deposit but my balance hasn't been updated — what should I do?

Accepted Answer

Please wait 15–30 minutes first. If the balance still hasn't been credited, contact us with your transfer reference number and Help Center Reach us via live chat. Our team typically resolves issues within 30 minutes.

Question 15

Games What types of games are available on pjoko?

Accepted Answer

pjoko offers 1,000+ games including Live Casino, slot machines, Sports Betting, lottery, virtual sports, and crash games — built in partnership with world-class game providers and regularly updated.

Question 16

Games How do I receive my lottery winnings?

Accepted Answer

Lottery winnings are automatically credited to your pjoko wallet. From there, you can withdraw to bKash or Nagad. Larger prizes may require additional verification. For more details, visit the Lottery page to find out more.

Question 17

Games How do I become a High Roller?

Accepted Answer

Play regularly and meet the required betting threshold to automatically qualify for High Roller status. High Rollers enjoy exclusive bonuses, higher withdrawal limits, and a dedicated account manager. For details, on the High Roller page you'll receive.

Question 18

Games How do I receive my winnings if I hit the jackpot?

Accepted Answer

The moment you win a jackpot, the system will automatically send you a notification and credit the amount to your wallet. For larger jackpots, identity verification is required and payment is processed within 48 hours. on the Jackpot page for full details.

Question 19

Security Is pjoko really safe?

Accepted Answer

Yes. pjoko uses 256-bit SSL encryption, equivalent to international banking standards. All personal data is stored on encrypted servers. Our Privacy Policy Read on to find out more. 🔐 Your password is never stored directly — it's kept as a hash only.

Question 20

Security How do I enable Two-Factor Authentication?

Accepted Answer

After logging in, go to Account Settings and open the "Security" tab. Turn on the Two-Factor Authentication (2FA) option and verify your mobile number to activate it. From then on, you'll receive a one-time OTP on your phone with every login.

Question 21

Security What should I do if I notice suspicious activity?

Accepted Answer

Change your password immediately and Help Center report it. You can also request a temporary account lock if needed. Our security team is active 24/7.

Question 22

Responsible How do I set a daily betting limit?

Accepted Answer

You can set daily, weekly, or monthly deposit and betting limits under the "Responsible Gaming" option in Account Settings. Limits take effect immediately once set, and any changes require a 24-hour waiting period. To learn more, Responsible Gaming page to find out more.

Question 23

Responsible How do I self-exclude or take an account break?

Accepted Answer

Account Settings or Help Center's you can apply for self-exclusion ranging from 7 days to 5 years. During this period, access to your account and all betting activity will be completely suspended. This is entirely free and can be done at any time.

Question 24

Responsible How do I keep minors away from pjoko?

Accepted Answer

pjoko strictly enforces an 18+ policy. Use parental control software on any device accessible to children. Never share your login credentials. If you have concerns, contact our Support team let us know.

Pjoko FAQ — Answers to All Your Questions

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