Pjoko Terms & Conditions — Plain English

pjoko a responsible gaming platform, we are fully committed to keeping those under 18 away from gaming. Date of birth is required at registration, and we may request a National ID or birth certificate for age verification at any time.

If a user is found to be under 18 years of age, their account will be immediately closed and all deposited funds will be returned — however, any bonuses or winnings will not be refunded.

A note to parents — please secure your devices and payment accounts to prevent minors from accessing them.

pjoko We support all major mobile payment methods in Bangladesh. Deposits are generally credited to your account instantly.

• Deposits must be made from your own payment account — deposits from third-party accounts are not accepted.
• For failed deposits, please contact support within 24 hours.
• Once a deposit is completed, it cannot be reversed.
• pjoko We reserve the right to change or update payment methods at any time.

Your account must be fully verified (KYC approved) before you can withdraw winnings. Withdrawals from unverified accounts may be temporarily placed on hold.

Key Withdrawal Conditions:

• Withdrawals will always be processed via the same method used for the original deposit.
• The minimum withdrawal amount is ৳500.
• For verified accounts, withdrawals are typically processed within 3–10 minutes.
• The applicable wagering requirements must be met before any bonus funds can be withdrawn.
• Withdrawals may be held for review in cases of suspected suspicious activity.

pjokoAll bonus offers on - are subject to specific terms and conditions. We recommend reading the relevant terms carefully before accepting any bonus.

General Bonus Terms:

• Each bonus has a specific Wagering Requirement that must be met before bonus funds can be withdrawn.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Bonus validity periods are generally set between 7 and 30 days.
• The welcome bonus is available to first-time registrants only.
• pjoko reserves the right to modify, suspend, or cancel any bonus offer.
• Any bonus credited due to a technical error may be reclaimed by us.

Any evidence of bonus abuse will result in the relevant account being investigated, and the bonus may be forfeited or the account suspended.

pjoko's games run on certified Random Number Generator (RNG) technology, ensuring all outcomes are completely fair and not predetermined.

• Any form of cheating or manipulation of game outcomes is strictly prohibited.
• Using automated bots or software to play games is strictly prohibited.
• If a technical error affects the outcome of a game, that round will be considered void.
• If a disconnection occurs during a game, play will resume from the last recorded state.
• Additional verification may be required for jackpot winnings.

pjoko believes gaming is entertainment, not addiction. We encourage all our players to game responsibly. To support this, we offer the following tools:

• Deposit Limit: You can set your own daily/weekly deposit limits.
• Session Timer: Automatic logout after a set period of inactivity.
• Self-Exclusion: You may request that your account be suspended for a specified period.
• Reality Check: Get occasional reminders while you play.

If you feel that gaming is negatively affecting your personal or family life, please contact our support team or Responsible Gaming Visit the page.

In any of the following situations pjoko may temporarily suspend or permanently close your account for:

• Registering with false or incomplete information.
• Operating multiple accounts.
• Evidence of bonus abuse or fraud.
• Use of unauthorized payment methods or suspected money laundering.
• Use of automated software or bots.
• Abusive behavior toward other players or staff.

Upon account closure, any valid balance (excluding bonuses) will generally be refunded. However, if fraud is established, all balances may be forfeited.

For details on how we collect, store, and use your personal information, please see our Privacy Policy Visit the page.

In short: your information is used solely to provide our services and ensure security. We do not sell or share your data with third parties without your consent.

pjoko Not liable for the following:

• Game interruptions or losses caused by internet connectivity issues.
• Issues caused by a fault with your device or software.
• Delays or failures caused by third-party payment systems.
• Circumstances beyond our control (natural disasters, cyberattacks, etc.).

However, if a financial loss occurs due to a fault in our own system pjoko will take responsibility for the matter and consider appropriate compensation.

pjoko We reserve the right to update these terms and conditions at any time. Where changes are made, we will endeavor to notify users in advance via SMS to the registered mobile number or through platform notifications.

Continued use of the platform after any changes have taken effect will be considered acceptance of the updated terms. We recommend checking this page regularly.